Effective Date: 20/06/2026
Business Name: Vape Master Nairobi
Location: Nairobi, Kenya
Platform: Website, Social Media, and Digital Channels
1. Agreement to These Terms
By accessing, purchasing from, or interacting with Vape Master Nairobi through our website, online store, social media platforms, or other digital channels, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must discontinue use of our services immediately.
2. Eligibility & Age Verification
- Our products are strictly intended for adults aged 21 years and above.
- By making a purchase, you confirm that you meet the legal age requirements applicable under Kenyan law.
- We reserve the right to request valid government-issued identification at any time for age verification purposes.
- Any false declaration of age may result in immediate cancellation of the order without refund.
3. Product Nature & Health Disclaimer
- Vape products may contain nicotine, which is an addictive substance.
- Vape Master Nairobi does not claim that vaping is completely safe or a medical alternative to smoking.
- All products are sold “as is” and are intended for informed adult consumers.
- We are not responsible for any misuse, modification, negligence, or unintended use of our products.
4. Orders, Pricing & Availability
- All prices are displayed in Kenya Shillings (KES) and may include applicable taxes unless otherwise stated.
- Product prices, availability, specifications, and promotions may change without prior notice.
- We reserve the right to:
- Limit quantities purchased per customer.
- Refuse or cancel orders suspected of fraud, abuse, or unauthorized resale.
An order is considered confirmed only after successful payment verification and acceptance by Vape Master Nairobi.
5. Payments
We accept approved payment methods including:
- M-Pesa
- Bank Transfer
- Cash on Delivery (where applicable)
- Other payment methods offered during checkout
All payments must be completed in full before dispatch or collection unless otherwise agreed.
6. Delivery, Collection & Risk Transfer
- Delivery timelines provided are estimates and are not guaranteed.
- Risk of loss, damage, or theft transfers to the customer upon successful delivery or collection.
- Vape Master Nairobi shall not be held liable for delays caused by courier services, force majeure events, traffic conditions, weather disruptions, or incorrect delivery information provided by the customer.
7. Returns, Exchanges & Refund Policy
Due to the nature of vaping products:
Non-Returnable Products
Returns are not accepted for:
- Opened e-liquids
- Used coils
- Used pods
- Opened or used disposable vapes
Exchanges & Refunds
Exchanges or refunds may only be considered when:
- The product is defective upon arrival.
- The issue is reported within 24 hours of receiving the order.
- Proof of purchase and supporting evidence are provided.
Approved refunds will be processed through the original payment method whenever possible.
8. Product Authenticity & Modification Warning
- Vape Master Nairobi is committed to supplying authentic and genuine vaping products.
- Any modification, tampering, unauthorized repair, or third-party alteration voids any responsibility, guarantee, or warranty.
- Improper battery handling may result in injury, fire, or property damage. Customers assume full responsibility for the safe use, charging, storage, and handling of vaping devices and batteries.
9. Intellectual Property
All content associated with Vape Master Nairobi, including but not limited to logos, branding, images, graphics, product descriptions, website content, and marketing materials, remains our intellectual property and may not be copied, reproduced, distributed, or used without prior written consent.
10. User Conduct
You agree not to:
- Use our website or platforms for unlawful purposes.
- Provide false, misleading, or fraudulent information.
- Harass, threaten, or abuse our staff or customer support representatives.
- Attempt to resell products without authorization where such authorization is required.
We reserve the right to suspend, restrict, or terminate access to our services for any user who violates these rules.
11. Limitation of Liability
To the fullest extent permitted by law:
- Vape Master Nairobi shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our products or services.
- Our maximum liability shall never exceed the purchase price of the specific product giving rise to the claim.
12. Privacy & Data Protection
Customer information is handled in accordance with applicable Kenyan data protection laws.
- We do not sell customer data to third parties.
- Information may be shared with delivery and payment partners solely for order fulfillment and operational purposes.
- Customers are responsible for providing accurate information when placing orders.
13. Regulatory Compliance
Customers are responsible for ensuring that the purchase, possession, and use of vaping products are legal within their jurisdiction.
Vape Master Nairobi operates in accordance with Kenyan laws and regulations as understood at the time of sale.
14. Termination of Access
We reserve the right to suspend, restrict, or permanently terminate access to our website, services, or accounts without prior notice if these Terms & Conditions are violated.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of Kenyan courts.
16. Amendments
Vape Master Nairobi reserves the right to amend, update, or modify these Terms & Conditions at any time.
Updated versions shall become effective immediately upon publication on our website.
17. Contact Information
For questions, complaints, support, or legal inquiries, please contact:
Vape Master Nairobi
📧 Email: vapemasternairobi@gmail.com
📞 Phone / WhatsApp: 0700 268 557
🌐 Website: https://vapemasternairobi.co.ke
📍 Nairobi, Kenya